Job Title:

• Education Level:

  High School Graduate or Equivelant

Experience / Job Requirements:

• • 1- 3 years Customer Service experience • Knowledge of Microsoft Word, Outlook and Excel

Job Skill Set:

• Primary responsibility is to provide effective customer service for all customers by utilizing exceptional, in-depth knowledge of AAkron Rule company products and processes as well as team members within the Customer Department and beyond.

Candidate Qualities & Attributes:

• • Must be able to communicate with customers while sounding clear and professional. • Ability to multi task.

Core Duties & Daily Responsibilities:

• Provide timely and accurate information to incoming customer order status and product knowledge requests. • Process customer order/ changes according to established department policies and procedures (document them in tracking notes). • Provide timely feedback to the company regarding service failures or customer concerns. • Confer with customer via telephone and/email to provide information about products or services, cancel orders, or to obtain details of complaints. • Keep records of customer interactions, record details of inquiries, or comments, as well as actions taken (document them in tracking notes). • Work with Sales to ensure that customer expectations are exceeded. • Perform other related duties as assigned